Here you will find everything you need to know about Host Monkey. After taking our tour you will be convinced that we are the right hosting provider for you. If you are to remember one thing from everything provided here, remember this…
Host Monkey Main Features
We know that finding a cheap, reliable web host is not a simple task so we’ve put all the information you need in one place to help you make your decision. At Host Monkey, we pride ourselves in our commitment to our customers and want to make sure you have all the details you need before making that big decision.
cPanel Control Panel
Each Host Monkey account utilizes the award winning cPanel control panel interface, an extremely user friendly control panel which makes it simple to manage all aspects of your hosting account. Functions include: the ability to configure e-mail accounts, domain management, website statistics, database administration, and much more…
Using the Fantastico script installer, you can quick and easily add features such message boards and news scripts. You can manage email accounts and mailing lists. Webmail is provided to check your email when you’re on the road. The file browser allows you to manage your files through a web browser, without the need to load up an external FTP client.
There are just so many features that we can’t list them all here.
No Limits Shared Web Hosting
Many shared web hosts put artificial limits on what you can do in order to force you to upgrade your account, just so you will buy that one extra MySQL database or one extra email account you need. At Host Monkey, we don’t believe in artificial limitations so we offer the following unlimited features on all our shared hosting accounts: POP3/IMAP Mail Accounts, MySQL Databases, Mailing Lists, Email Forwarders, FTP Accounts and much more…
Detailed Traffic Statistics
Growing your site’s audience is easy with proper statistics. All of our hosting accounts come with two powerful stats packages Webalizer and AWStats. Both provide you with vital information on what brings people to your site and what keeps them there. You can also see what takes up the most bandwidth so you can optimize for maximal usage of your bandwidth each month.
Advanced Email Services
Unlimited email accounts are available with every hosting account. You can send and receive via your favorite email program. Webmail is also provided with your choice of 3 webmail systems, Horde, SquirrelMail and RoundCube to allow you to access your email from just about anywhere. You can even receive your email to your phone via IMAP support.
Mailing lists and email forwarders are also standard with every account, allowing you to better manage and filter your email. SpamAssassin is available to provide powerful spam blocking features and to keep your email accounts free of unwanted messages. ClamAV anti-virus software scans all incoming messages for viruses to ensure your inbox stays free of harmful emails.
Automatic Script Installation
Using the Fantastico automatic script installer, installing new additions to your site couldn’t be easier. With just a few clicks you can have a working message board, content management system, or even a full internet store set up in seconds, rather than hours.
Tailored Customer Support
Host Monkey specializes in customer satisfaction. We are dedicated to ensuring our customers can contact us in the best way for them, so we provide you with a variety of ways to get a hold of us:
We are staffed 24 hours a day, 7 days a week. When you need assistance our staff is always ready to deliver friendly and helpful responses as quickly as possible. Any support request that is submitted through our specified support channels is guaranteed to receive a swift response.
Our preferred method of contact is via Email or Support Ticket so you can keep a record of each transaction for future reference. Our average response time to emails and support tickets is 20 minutes.
If you have a more urgent matter than you can chat with us live online by simply clicking on the Live Chat link to speak with someone right away and solve your issue. Our average response time to live chat is approximately 5 minutes.
400+ Video Tutorials
As an added bonus to all of our Host Monkey customers, all of our hosting accounts come with 400+ video tutorials, showing you step-by-step guides to answering all your questions. If you want to learn how to take full control of your cPanel and maximize your possibilities, than we strongly encourage you to take advantage of our huge supply of “how-to” videos. Our video gallery is extremely easy to navigate and very user friendly.
Since our inception, we have been creating the ideal hosting experience, and platform with one common goal: to maintain a reliable and personalized service. Based on our historically robust infrastructure, we are proud to guarantee the following:
99.9% Uptime Guarantee
Host Monkey promises its customers 99.9% network uptime! We are so concerned about uptime that if Host Monkey fails to provide the promised 99.9% uptime, we will credit your account with a month’s hosting costs.
What’s that 0.01% for you ask? We do provide scheduled maintenance on our servers to ensure all of our clients receive the best quality hardware and software. Although our maintenance does not interfere at all with the uptime of your website, we want to be transparent with our procedures.
30 Day Money Back Guarantee
If for any reason you aren’t pleased with our services, you may request your money back at anytime as long as you are within your first 30 days. In order to have your money refunded, you must submit an official review pertaining to the reasons why you are requesting a refund.
Stop dealing with automated machines and confusing self help guides. With Host Monkey we guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems and help you resolve your issues.
24/7 Phone & Email Support
And when you do contact us, we’ll answer your email quickly (e-mail response times generally are under 20 minutes) and pick up the phone quickly (our average hold time is under 3 minutes).
Host Monkey hosts hundreds of websites on its shared web hosting servers. That means a lot of servers, and a lot of carbon emissions. So we asked ourselves, What can we do to be part of the climate change solution? We took steps to minimize our environmental impact at the office, but still we weren’t satisfied. We then switched to 36% more efficient servers, but still we weren’t satisfied! That’s right! 130%!
We only use the highest quality server hardware & components. What’s more, we only use energy efficient green servers ensuring power consumption is kept to a minimal. Host Monkey is a carbon neutral project, servers are powered by wind and trees are planted in a bid to reverse the effects of global warming.
Free Domain Name
Host Monkey gives you your own FREE domain name with the purchase of an annual Hosting Plan! We offer a variety of domains such as .com, .ca, .net, .org, .biz and more. What’s even better is that there’s no need to panic about forgetting renew your domain as Host Monkey will automatically do this for you to ensure you never lose the all-important identity of your site.
Free Domain Transfer
Put all your online items in one place. Forget having to search for all your passwords, usernames and different links to access your account information. With every annual hosting plan we will provide a FREE domain transfer so that all of your website related accounts are in one place. This added convenience is just one small step to making your online experience headache free.
Free Hosting Transfer
To show our gratitude in signing up with Host Monkey, we will gladly handle all of the responsibilities in transferring over your website from your old host to Host Monkey. This includes all of your website files, databases, emails, settings and statistics all for FREE (only if your old provider used cPanel).
Free Data Backup
Nothing is more frightening than losing your work. With Host Monkey you can put your worries to rest as we back-up all of our customers’ accounts on a daily and weekly basis FREE of charge. We can restore your old files in minutes and have you up and running in no time.
Free Script Library
A further feature included with every Host Monkey account is an entire script library totally FREE! Fantastico can automatically install any of the long list of leading scripts for you which includes WordPress, osCommerce, phpBB and Joomla.